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Management

Effective Executive


August '11
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Branding: It’s Not Enough These Days That They Know Your Name, It’s How They Feel About You That Counts
Building Employee Engagement and High Performance in Times of Stress
Reputation Management
Management Lessons from Youth Sports
Understanding and Communicating Your Value Proposition
When the Truth Kills the Sale
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Branding: It’s Not Enough These Days That They Know Your Name, It’s How They Feel About You That Counts

-- Richard Earle

Today, name recognition is still important, a unique benefit is as well, although as we will see a little later, not always. But feelings trump all! Hence, ‘branding’. And in this article we will talk a bit about how to create it.

Article Price : Rs.50

Building Employee Engagement and High Performance in Times of Stress

-- Bob Murray

Organizations can make use of the human need to socialize to reduce stress. In order to cope with the stressful arena in which most corporations operate, management must, paradoxically, look at the same time into the distant past to see how humans are hard-wired to operate.

Article Price : Rs.50

Reputation Management

-- Robert L Jolles

One thing I don’t like to do is get political in any of my articles, but I feel if I don’t really jump to one side or the other, I can make a small point. During most campaigns you’ll notice an interesting phenomenon occurring. Each candidate will begin to label the other with certain tags. These tags are repeated like mantras, and the more they are repeated, the more credibility they seem to have.

Article Price : Rs.50

Management Lessons from Youth Sports

-- Dan Coughlin

Being a youth coach is extraordinarily fun to do because of the relationships with the players. You will learn a lot about yourself and about human dynamics in scenarios that are hard to duplicate anywhere else.

Article Price : Rs.50

Understanding and Communicating Your Value Proposition

-- Mike Schultz and John Doerr

If you know the value you offer and structure the conversation right, you can generate interest and desire subtly as you move along in a conversation. Do this, and you succeed in answering the question, “What do you do?” and position yourself and your value well in any discussion.

Article Price : Rs.50

When the Truth Kills the Sale

-- Barry Maher

You can even try telling the truth. What you really want is for the client to close and close today. Not that they don’t get the information they need the first time we’re out there, but it’s hard for people to make a decision.

Article Price : Rs.50
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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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